Accessibility

The Garage takes the needs of disabled customers and those with specific access requirements very seriously and actively encourages all patrons to attend the events scheduled at the venue.

Unfortunately, there is no wheelchair access available to the upstairs room. Please check where the advertised performance will take place via our website or the website of any of our authorised ticket retailers before continuing with your purchase.

We advise patrons to contact the venue via email or telephone on 020 7619 6721 to check availability of disabled and specific access seating before purchasing a ticket through any of our authorised ticket agents. In the event that we are unavailable to take your call, please leave a voice message which briefly outlines your queries, and we will call you back as soon as possible.

Due to Licensing and Health & Safety Assessments, we regret the number of wheelchairs that we can admit to the main auditorium is limited and we must treat all patrons on a first come first served basis. Once the venue has confirmed availability you can purchase a ticket through our event listings page or by phoning out ticketing line on 0844 847 1678 and the venue will arrange for a free personal assistant ticket to be available for patrons who are registered disabled.

A photocopy/scan of one of the following official documents (dated within the past 12 months) will enable you to qualify for a free personal assistant ticket. Please do not send the original copy.

Front page of DLA letter
Front page of Attendance Allowance letter
Evidence that registered severely sight impaired
Recognised Assistance Dog ID card
Please note that a ticket will not be sent out to your PA prior to the event. They will be available for collection at the venue Box Office when you arrive.

WHEELCHAIRS

Although it was built in Victorian times, and some of its areas listed, the building has been modernised to allow access where reasonably practicable.

Wheelchairs can gain access at street level via front of house to the ground floor level. There are no viewing restrictions. Please note there is no direct backstage disabled access.

ASSISTANCE

On the evening of the event, we advise disabled customers and those with specific access requirements to arrive at the venue 15 minutes prior to the doors opening, accompanied, where required and approved in advance by a personal assistant over 18 years of age who will be admitted free of charge. The free personal assistant ticket is available to customers that are registered disabled (see above for details). The paid-for ticket needs to be booked in advance.

Please contact us via email or phone 020 7619 6721 for specific requests, enquiries or comments regarding access/personal needs and a member of our team will endeavour to accommodate your requirements.

ACCESS & FACILITIES

There is an access ramp at the front entrance of the building. There are 3 steps into the mezzanine area of the downstairs auditorium. The upstairs room is only accessible via steps (approximately 12 steps); unfortunately, there is no lift to upstairs room.

For seated events, guests can also transfer from wheelchairs to an aisle seat in the downstairs area of the auditorium if preferred and if seats are available. The wheelchair can then be stored in the cloakroom and returned by an usher at the end of the event.

There is one fully accessible bar and one accessible toilet in the downstairs area of the auditorium.

DISABLED PARKING

Where can I park using my blue badge?

Check for your nearest Blue Badge parking bay here

BLUE BADGE HOLDERS MAY PARK WITHOUT CHARGE OR TIME LIMIT IN:

Blue badge parking bays (including those within the green badge area);
Residents’ parking bays (except in the green badge area);
Parking meters and pay-and-display bays, including out of order meters (except in the green badge area)
Designated disabled parking spaces and areas reserved for blue badge holders only

BLUE BADGE HOLDERS MAY PARK FOR UP TO 3 HOURS ON A SINGLE OR DOUBLE YELLOW LINE (PROVIDING THAT THE CLOCK IS ALSO ON DISPLAY) EXCEPT:

There is a loading ban in operation;
In the green badge area; and
In the other London Boroughs.

BLUE BADGE HOLDERS MAY NOT PARK IN:

Suspended bays
Dedicated disabled bays
Traders’ bays
Business bays
Doctors’ bays
Taxi stand bays
Motorcycle bays
Hospital bays
There are no car parks around The Garage.

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