FAQs

Got a query?

TICKETING

LOCATION & ACCESS

EVENT INFORMATION

OTHER

 

Ticket Queries

Collections and Box Office Sales

Our box office is not open before an event opens, so we’re afraid you cannot buy tickets direct from the venue nor are you able to collect tickets prior to doors.

Refunds (cancelled events)

Please contact the ticket provider directly for queries regarding, refunds or exchanges. All ticket purchases are subject to the provider’s terms and conditions.

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Location and Access

How to Find Us

We are super close to Highbury and Islington station (across the road from it, in fact), so this is the best way to reach us.

Click here to ask Google Maps for directions from where you are!

Disabled Access

The Garage takes the needs of disabled customers and those with specific access requirements very seriously and actively encourages all patrons to attend the events scheduled at the venue. For any direct queries regarding access, please email the venue at accessibility@thegarage.london.

For full information please visit our Accessibility page.

Unfortunately, there is no wheelchair access available to the upstairs room, Thousand Island. Please check where the advertised performance will take place via our website or the website of any of our authorised ticket retailers before continuing with your purchase.

For companion tickets, please book a standard entry ticket via Alt Tickets and then email proof of eligibility through to customerenquiries@alttickets.com.

Any of the below are accepted:
•    Front page of DLA / PIP
•    Front page of Attendance Allowance letter
•    Evidence that registered severely sight impaired
•    Recognised Assistance Dog ID card
•    Access Card

Once your request has been received and approved we will email you back with further information as to how your essential companion ticket will be issued. In addition, we will review any application without these forms of evidence on a case-by-case basis.

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Event Information

Stage times

Stage times are posted on our Twitter page here around 2-3 hours before a show. We’re afraid we don’t usually have the times before the day of the show,

ID

Most of our concert shows are 14+. Under 16s must be accompanied by an adult (over 18). We recommend anyone who looks young to bring valid photo ID with them to prove they’re over 16, or over 18 for the sale of alcohol. Valid photo ID forms accepted are in date: passport, UK driving license or UK issued PASS card.

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Other Queries

Lost Property

For lost property queries please send an email to lostproperty@thegarage.london

Musicians and bands

Looking for shows? Drop a message to unsigned@dhpfamily.com!

Venue hires

Wanna book a show? Or a party!? Check out our venue hire page!

Photo/Press Passes

We’re afraid we cannot issue press or photo passes for shows. Please contact the promoter for the show directly for any requests.

Can I bring a camera?

Non-professional cameras are ok to bring (no large/removable lenses) but please do not use iPads or selfie-sticks as you will be asked to leave them in the cloakroom.

Anything else?

Got another query? Drop us a message on Facebook Messenger or Email Us.

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